Frequently Asked Questions


Do you have a brochure ?

No, we don’t want to limit your choice of holiday destination, in fact we want you to tell us where you want to go. Then along with our travel partners we aim to find the perfect holiday based upon what you told us. Our holiday planner can help you decide if you are unsure where you would like to go. No brochure could ever cover that many possibilities, so the ‘world really is your oyster’

Who can use Altogether Travel ?

Our service is aimed at anyone aged over 18 who needs some form of care or support to enjoy a holiday. Our customers in the past have been older people, frail/ elderly, those with dementia, learning disabilities, physical disabilities, sensory impairment and people experiencing mental health issues.

What do you offer ?

Altogether Travel is a supported travel provider, we take CARE of your holiday needs. We can assist you in planning, booking and providing the agreed support to ensure you have a great time at your chosen holiday destination accompanied by our experienced holiday companion. If you have a current care provider or a home care service, then we can replicate your care package on holiday.

What about my care and support needs ?

We have a range of options to assist us in working out how best to support you whilst on holiday. Our experienced staff will work with you or your family/ carers to ensure we understand how best to meet these whilst away. We will provide you a copy of your holiday plan before you go which details all the necessary care tasks, such as medication.

How do I find out more about a holiday ?

On our websites Holidays page we have two forms (or we can post these out to you). The request form allows you to tell us, where and when you want to go on holiday and some other bits of useful information. This allows us to provide you with a number of options to consider. The second form is our health and support form, this is looking at you care and support needs. This gives us an idea of the support you would require whilst on holiday.

Once returned we will work with our travel partners to find you the right holiday package and provide you with a quote for the holiday and support. If you are happy to proceed we will book your chosen holiday and work with you / carer to create your holiday plan.

Can I meet the holiday companion before my holiday ?

Absolutely, around one month before your holiday we will arrange with you to meet your designated travel companion. This can be at your home or out for a coffee somewhere. This visit is included in the price of your holiday. If you would like more visits or due to complex care needs subsequent visits are required we will charge for this separately. Please ask for the costs of this.

Why are you registered with the care inspectorate?

The Care Inspectorate are an independent scrutiny and improvement body for care services in Scotland.  They make sure people receive high quality care and ensure that we promote and protect our customer’s rights. This gives our customers and their families the reassurances that they will receive a high quality care service.

Tell me more about your staff ?

Our holiday companions and travel escorts come with wide ranging experience from within the care sector. Our staff are recruited for their love of travelling, meeting new people and ensuring you have a great holiday.

How much does it cost ?

Every holiday is different and various factors affect the price. This could be some people need more support than others, the time of year travelling, the duration of the holiday, when the holiday was booked. We will provide you with a quote detailing your holiday price and support costs.

Unlike most care companies we do no charge by the hour, this ensures holidays are affordable.

What if I am not happy about something ?

We want our customers to have a positive holiday although sometimes things don’t work out that way. You can speak to your holiday companion who will attempt to resolve this whilst on holiday or you can call me personally on 07534 064072 and I look into it. After every holiday we send customers a holiday feedback form to get their views on their holiday, the accommodation our service and staff. These forms allow us to reflect and improve our service.

Can I go on holiday with a family member/ friend ?

Yes, of course you can. In fact we have supported many people who been accompanied by husbands, wife’s, sisters, mums, friends.  It’s your holiday after all.

How long can I go on holiday for ?

We can offer support from 1 night to a maximum of 21 days. We also provide support if you are just looking to go out for a day trip somewhere or attend an event.

Can I get travel insurance if I have a health conditions or are elderly ?

Yes, we have partnered with an insurance broker who specialising in insurance for older people (up to aged 99) and for those with pre-existing health conditions, such as heart conditions, dementia, epilepsy, Stroke.

I use mobility equipment at home can I take this with me ?

If you wish and its possible to fit it in!. Or we have a partnership with a company and can hire almost all pieces of mobility aids from hoists, wheelchairs, shower/ commode chairs, standing frames, profile beds. These can be hired and delivered to your chosen accommodation waiting for you to arrive We also have access to a fleet of wheel chair accessible vehicles within the UK and overseas.

What other service do you offer ?

Altogether Travel offer travel escorts to assist those who need support to travel from A to B. This could be via car, train, boat or plane. What’s more we can make all the arrangements and booking so you don’t have to worry about a thing.

What about my care and support needs ?

We have a range of options to assist us in working out how best to support you whilst on holiday. Our experienced staff will work with you or your family/ carers to ensure we understand how best to meet these whilst away. We will provide you a copy of your holiday plan before you go which details all the necessary care tasks, such as medication.

What care tasks do you cover?

We have a pool of experienced care staff who can assist with personal care tasks, medication, mobility, moving and handling, emotional support, companionship, keeping you safe and much more.

Do you provide nursing care whilst on holiday ?

Sadly no, but we can recommend some establishments that cater for holiday makers with health conditions.

How do I pay for my holiday ?

You can pay in a number of ways, cheque, bank transfer, cash, or debit/ credit card.

What if I need to cancel ?

We understand that your circumstances can change resulting in you not being able to go on holiday. We have a cancellation policy which provides details of what happens next. We also provide cancellation insurance which for a small fee covers your holiday in the event you need to cancel. Please ask for more information.

If you have any more questions, then feel free to ask. Call us on 01236 222006.